At Birway we are committed to providing an efficient and personal service to all of our customers.
As part of the Hammonds Group of companies we provide a range of services to a variety of different types of client. We pride ourselves in the treatment of all our client’s in a professional efficient and caring manner.
- We always provide free written and fixed price quotations.
- All of our work comes with a 12 month/12,000 miles guarantee.
- We always ensure that customers are dealt with quickly and courteously.
- Our policy is always to be honest, to listen and help our customers.
- We will be prompt and responsive to your requests and requirements.
- In order to deliver excellent customer care we ensure our staff have access to the appropriate training.
- We regularly monitor and evaluate the service we provide, by conducting Customer Satisfaction Surveys which not only include our clients, but also their customers.
- Telephone calls are answered promptly.
- Letters and emails are responded immediately and formal complaints will receive a response within 24 hours and a full reply within 5 working days.
- An “open book” policy is operated, welcoming personal visits from our clients to our premises and access to any of our systems and procedures.
- We are ISO 9001: 2000 Accredited which enables us to provide a quality service and documented procedures to our customers. Our staff are trained to treat all personal information confidentially in accordance with the Data Protection Act.
- We treat everyone equally, regardless of age, disability, gender, race, national origin, sexual orientation or any other factor that may cause a disadvantage and we have access to an interpreting facility to ensure we omit any language problems.
- We value diversity which enables us to realise the full potential of all our employees and help provide the best possible service to our clients.